Privacy Policy

1. Information We Collect

At The Heroes Keep Games & Tavern, we collect information that you provide directly to us, such as when you make a reservation, contact us, or sign up for our newsletter.

The types of information we collect include:

• Name and contact information (email, phone number)
• Reservation details and preferences
• Payment information (processed securely through our payment partners)
• Communication preferences
• Feedback and reviews you provide

2. How We Use Your Information

We use the information we collect to:

• Process and confirm your reservations
• Communicate with you about your bookings
• Send you updates about events and special offers
• Improve our services and customer experience
• Respond to your inquiries and provide customer support
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• With your explicit consent
• To comply with legal requirements or court orders
• To protect our rights, property, or safety
• With trusted service providers who assist us in operating our business (payment processors, email services, etc.)

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Secure payment processing
• Limited access to personal information on a need-to-know basis
• Regular updates to our security practices

5. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve our website functionality
• Provide personalized content and recommendations

You can control cookie settings through your browser preferences.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent for data processing
• Lodge a complaint with relevant authorities

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Reservation data is typically retained for 3 years for accounting and legal purposes, while marketing preferences can be updated or removed at any time.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

We encourage you to review this privacy policy periodically for any changes.

10. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at: